FAQ. Questions and answers.

Here are our answers to all your questions.


  • Can I bring my dog?

    We naturally also look forward to welcoming any four-legged furry friends. If you wish to bring your dogs you will be charged € 35.00 per dog per night.

  • Is there a gym near the hotel?

    The Elbgym Fitness on the banks of the Alster offers day tickets for € 25.00. It will take you 6 min. by car and bike and 25 min. if you take public transport or choose to walk.

    Holmes Place in Hamburger Meile offers versatile fitness and wellness services for € 29.00 and is 15 min. by public transport or within 25 min. walking distance.

  • How big is the sauna area and how much does it cost?

    The sauna area is equipped with a Finnish sauna as well as a relaxing rest area with lounging possibilities.

    Mon - Sun: 10.00 - 22.00 hrs

    € 10.00 per person.

    Please note that the sauna is reserved exclusively for hotel guests. Reservation in advance is not necessary.

  • Is it possible to rent a bike?

    Depending on availability, you have the opportunity to rent our Rentabike bikes for € 12.00 and thus discover Hamburg's most beautiful sites.

  • How long is the reception staffed?

    Our reception is staffed 24 hours a day.

  • Until what time can I have breakfast?

    Start your day with a delicious breakfast in the DaCaio restaurant (€ 24.00 per person/day). The varied selection always has some vegetarian, gluten and lactose-free dishes ready for them.

    Monday to Friday 06:30 am - 11:00 am and Saturday and Sunday 06:30 am - 13:00 pm

  • Can I also have breakfast as an external guest?

    You are also welcome to have breakfast with us as an external guest for € 24.00 per person, subject to availability.

  • Can I store my luggage at the hotel?

    You are welcome to store your luggage with us if you have already checked out or your room is not ready yet.

  • Are there lactose- or gluten-free products at breakfast?

    Yes, we are happy to offer you lactose- or gluten-free products. Please ask our service staff directly at breakfast.

  • Is the Wi-Fi in the hotel free of charge?

    Yes, we offer free Wi-Fi throughout the hotel for our guests. To log in, simply click on the Wi-Fi button „The George“ and you are connected.

Arrival & Departure

  • What are the Check-in and Check-out times?

    We guarantee Check-in from 3pm. The Check-out time is at 11am and on Saturday and Sunday at 12pm. If your desired times differ from this, please contact us in advance. Late Check-out is possible depending on the hotel's occupancy. Please inquire directly with us at the reception desk.

  • What is the fastest way to get from the airport to the The George Hotel?

    From the airport you can take the S- Bahn "S1" to Hamburg Hauptbahnhof, then change to the bus lines 6, 17 or 18 and take about 6 min. to the bus stop AK. St.Georg. From here, it is only a 2-minute walk to the hotel. From the main station you need about 15 min. by foot.

  • Are there parking facilities?

    For our hotel guests we have a limited number of parking spaces in the underground garage. You will find six charging stations for electric cars in the underground car park. These can be used for a fee of € 15.00 per day each.

Reservation / Booking

  • Do I have to book breakfast in advance?

    Breakfast does not need to be booked in advance. You are welcome to have breakfast spontaneously in the morning. The breakfast service staff will then book breakfast to your room if necessary. Breakfast is free of charge for children up to the age of 13.

  • Is there bed linen for allergy sufferers?

    Our house is equipped with bed linen for allergy sufferers. If necessary, our staff at the reception will be happy to help you or contact us before your arrival.

  • Can I book an extra bed and how much does it cost?

    In most room categories you can book a baby or extra bed. Baby cribs for the very young (free of charge) and extra beds for the slightly older (€ 33.00 per night) are available on request. Children up to and including 12 years pay nothing for breakfast and bed.

  • Do I always need a credit card to book?

    No, if you book by phone, you can do so without a credit card. For bookings with arrival after 18:00, prepaid bookings and bookings in the fair period, a credit card is required as a guarantee.

  • What if I need to Check-out before the scheduled departure date?

    There may be a fee for early Check-out. You can find out more details about these possible fees at the reception or by contacting the reservation before your arrival.

  • How can I book specials and offers?

    You can book our specials and offers directly through this website or by calling the reservation desk at +49 (0) 890 62 428.


  • Is it possible to book 2 rooms next to each other?

    You are welcome to note when booking that you would like to book 2 adjacent rooms. We will try to make this possible for you. However, due to the different occupancy rates we can not guarantee it.

  • Are there smoking rooms?

    We are a non-smoking hotel, therefore there are no smoking rooms. Ashtrays are available for your use in the outdoor area of DaCaio Bar, on the roof terrace Campari Lounge and in the English Garden.


  • What is the fastest way to get to the city center?

    The fastest way to get to the city center is by bus lines 6, 17 and 18. Get on at the bus stop AK. St. Georg (only a 2-minute walk from the hotel) and get in 10 min. to the city center.

  • What are the restaurants and bars in the neighborhood?

    In addition to the Italian restaurant DaCaio and our bar of the same name, there are numerous other dining and nightlife options in our neighborhood. Please ask at the reception or browse through the tips for the surrounding area on this website.


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