Important facts about the hotel and the neighbourhood

Hotel room

  • Do I need an international adapter?

    If you‘ve forgotten your charger or adapter in your eagerness to get on your travels, feel free to ask our colleagues at reception. We will be happy to loan you an adapter or cable in return for a deposit, depending on availability.

    Please return the adapter when you check out so that we can remove the deposit from your bill.

  • Do you have beds for babies and children?

    Cots for babies (free) and extra beds for older children (36.07 € per night) are available upon request. Children up to 12 years of age (max. 1 per room) do not pay anything for breakfast and the extra bed.

    Do you need a buggy or a stroller? Simply ask our team at reception.

  • How does the heating, ventilation or air conditioning work?

    The rooms can be individually set to the perfect temperature by adjusting the heating or opening the window. The controls for our rooms with air conditioning are basically self-explanatory. Should you nevertheless require assistance please feel free to contact our reception and housekeeping team at any time.

  • Is there a phone in the room?

    Yes, there a phones in the room. To call another room dial the three-digit room number. For outgoing
    calls dial zero first. You can find out the current costs for a call unit from reception.

  • Can I order a wake-up call?

    We will arrange a wake-up call at the time you request! Please tell the reception at what time you would like your wake-up call. You can reach our staff using the speed dial on your room phone.

Hotel

  • When is breakfast time?

    Good morning! Start your day with a delicious breakfast in the Restaurant DaCaio (26.00 € per person / per day). The huge selection always includes several vegetarian and vegan options.

    Monday till Friday 6:30 am - 11 pm
    Saturday, Sunday & on bank holidays 6:30 am - 1 pm

  • When is check-in / check-out?

    Our rooms are available from 3 pm on your day of arrival and until 11 am (Sundays and public holidays till noon) on your day of departure. Depending on the availability, you can arrange a late
    check-out until maximum 4 pm at the reception against extra charge.

  • Is there an event area?

    Working or celebrating where others are on holiday? Our event area has 3 individual rooms for a whole range of different occasions. Contact our events department:

    +49 (0)40 2800 30 2005
    conference@fortune-hotels.com

  • What should I do if I am evacuated?

    In an emergency please keep clam and follow the hotel staff or emergency service‘s instructions. You can find the escape route on your room door. Please proceed directly to the assembly point, which when looking at the main entrance is located on the ???

  • Can I rent bicycles?

    You are welcome to rent a bike 12.00 € per bike / day (bookable upon request and subject to availability).

  • Is there a fitness centre?

    The Elbgym Fitness on the banks of the Alster offers day tickets for €25.00. It will take you 6 min by car and bike and 25 min if you take public transport or choose to walk.

    Holmes Place in Hamburger Meile offers versatile fitness and wellness services for €29.00 and is 15 min by public transport or within 25 min walking distance.

  • Are dogs allowed?

    We naturally also look forward to welcoming any four-legged furry friends. If you wish to bring your dogs you will be charged 35.00 € per dog per night.

  • Is there WIFI?

    You can find your very own favourite workplace anywhere in the hotel using our free Wi-Fi. Whether it‘s in the lobby, your room, the bar or on the rooftop terrasse, there are seats available everywhere. The log-in window should open automatically in your usual browser after a short while. Please accept the terms and conditions and confirm by clicking „Free Internet Access“.

  • How long is the Bar DaCaio open?

    Loft atmosphere and lovingly prepared drinks at our bar Mangold.

    Daily 12 noon - 1 am
    Bar food till 11 pm

  • Where can I park my car?

    For our hotel guests we have a limited number of parking spaces in the underground garage. You will find two charging stations with a total of 4 charging points for electric cars in the underground car park. These can be used for a fee of 15,00 € per day each.

  • Can I borrow an umbrella?

    We are from Hamburg and not made of sugar! Yet we totally understand that you may need an umbrella if it rains. Please feel free to hire one from the reception. A deposit will be charged to your room bill and removed once you return the umbrella. You can also purchase the umbrella for 15.00 €.

  • How long is the Restaurant Mangold open?

    One place – three worlds that you will love. Whether it‘s at the late riser breakfast at the weekend until 1 pm, during the quick lunch that changes every week turning your lunch break into a culinary short break or when selecting from the evening menu, which impresses many Hamburg locals time and time again too.

    Breakfast:
    Monday till Friday 6:30 am - 11 pm
    Saturday, Sunday & on bank holidays 7 am - 1 pm

    Lunch:
    Monday till Friday 12 pm - 2:30 pm

    Dinner:
    Monday till Saturday 5:30 pm - 11 pm (kitchen closes at 10 pm)

    Phone internal 468 / external +49 (0)40 890 62 468

  • How long is the reception open?

    Our reception is available 24-hour a day. Please do not hesitate to ask us for help or other needs.

Others

  • May I smoke in the hotel?

    We are a non-smoking hotel, therefore there are no smoking rooms. Ashtrays are available for your use in the outdoor area of DaCaio Bar, on the roof terrace Campari Lounge and in the George Garden.

Umgebung

  • How can I get to the city center?

    The fastest way to get to the city center is by bus lines 6, 17 and 18. Get on at the bus stop AK. St. Georg (only a 2-minute walk from the hotel) and travel comfortably within 10 min. to the city center.

  • What kind of restaurants and bars are there in the area?

    In addition to the Italian restaurant DaCaio and our bar of the same name, there are numerous other dining and nightlife options in our neighborhood. Please ask at the reception or browse through the tips for the surrounding area on this website.

  • Where is the next drugstore?

    In case you forgot cosmetic products, do not worry. The next drugstore is only 300m by foot.

    Budni
    Drogeriemarkt Gasstraße 4, 22761 Hamburg
    Monday to Saturday 8 am - 8 pm

  • Where is the next doctor/pharmacy?

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  • Where is the next ATM?

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  • How can I use the public transport?

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  • Where is the next supermarket?

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